We do our best to ensure all of our customers enjoy a happy shopping experience with FAT.com.sg however occasionally you may need to return an item.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

 

FAT.com.sg Returns
Rex House
73 Bukit Timah Road
#01-01
Singapore 2298323

 

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons.

If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) days of receipt, starting from the date of purchase. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.

The goods in their original packaging together with the original tags, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within seven (7) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.