Shipping Policy
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When will my order arrive?
We ship out on the SAME WORKING DAY if payment are received or cleared before 12noon, otherwise we will ship out on the NEXT WORKING DAY. Under normal circumstances, you get to receive your parcel within 2 business days (5 business days for East Malaysia) from the day we ship out your order.
For offline bank transfer, please allow additional 3 business days.
Can I track the shipping?
Yes, the tracking number will be included in the shipping notification email. You can check the shipping status via the site provided by POSLAJU.
Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.
What if I haven't received my order?
Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment.
The first thing you can do is check your order status. Contact us if your order status is not shipped, otherwise check whether the shipping address is correct.
If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.
The shipping fee charged only for one time shipment. BAGSTATION shall not be liable for next shipment charges due to wrong information provided by customer or customer (recipient not at the shipping address during the delivery attempt). If there is any unclaimed parcel / return parcel to BAGSTATION, and customer request to resend, customer should pay for the second redelivery charges.
Please do track your parcel online to make sure the item was delivered to you. Parcel will be returned to us if it was unclaimed after 14 days. Then we will have to charge for redelivery of the parcel to you.