Return / Exchange Policy 1. Cancellation - Request for cancellation if product has not been dispatched after payment completion. 2. Return - Request for return within 7 calendar days following delivery date. - Check seller’s approval of buyer’s request. - Buyer sends product in question to buyer. - Seller receives and checks returned product. - Seller approves return and return is completed. 3. Exchange - Request for exchange within 7 calendar days following receipt of delivery. - Check seller’s approval on buyer’s request. - Buyer sends product in question to buyer. - Seller receives and checks returned product. - Seller send new product to buyer， and buyer receives it， and exchange is completed. 4. How to request for cancellation/return/exchange - You can request for cancellation after completing payment and if product has not been dispatched then， cancellation request is approved and you can receive refund. - But， in case seller has already dispatched product， cancellation request can be rejected. - You can request for return after obtaining product， you should send the product in question to seller - After seller checks if returned product is flawed， and approves your request， return is completed and you can receive refund. - You can request for exchange if wrong product is shipped， you should send the product in question to seller - After seller checks if returned product is flawed， approves your request， return is completed and you can received refund - You can request for exchange if wrong product is shipped， you should send the product in question to seller. - After seller checks if returned product is flawed， approved your request， and re-send new product Criteria for return/exchange - You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases: - When request due to change of mind is made after 7 calendar days following delivery date. - When product is used， destroyed or damaged. - When tag attached to product is removed or package of product is opened and product value is damaged. - When sealed package is opened or packaging materials are lost. - When too much time has passed and product value has so decreased that its re-sale is not possible. - When return/exchange request is made for customized product such as hand-made shoes or accessories. - When components of product (including free gift) have been used or lost. Seller : Snail Buying Ship-From Address : NJ ， 61 Grand Ave. Unit. C Return/Exchange Address Address 1 : 61 Grand Ave. Unit. C City : Palisades Park State : NJ Zip Code : 7650 Country : United States Tel : 201-943-0070 Notice on Return/Exchange - - When buyer did not follow instructions included in product. - As e-voucher products are immediately sent to your e-mail， returns/exchanges are not available. Please take note of this before purchase， and input your e-mail address correctly. - As Mobile Top-up products are directly reloaded on your cell phone number， returns/exchanges are not available. Please take note of this before purchase， and enter your cell phone number correctly ® For any inconvenience regarding Cancellation/Return/Exchange， please contact Us SnailBuying