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Dear All, Due to recently lost mail issue, we will take 1 step further to protect ourselves. From 8 Jan 2013 onward, we will take parcel's photo before sending out for every normal mail posting. Seller shall not be responsible for any lost mail after presenting the proof photo of posting. We highly recommend registered mail. Thanks for your understanding! --------------------------------------------------------------------------- T&C Delivery We will not be responsible for lost or damaged normal mails We highly recommend registered mail Exchange Policy Exchange will only be done for defective items Exchange for defective items can be done within 10 days of mailing In the event of a defective piece, please send us a picture of the item and we will advise you on the exchange procedure. Returned items must be unused A new piece will be sent to you upon receiving the defective piece. If item is out of stock, you will be given the option to exchange for a different design of the same value. No refund will be given under any circumstances