Frequently Asked Questions
1. Do you have a compatible list of TV models for the remote?
According to manufacturer, the remote will work with all TV models under the brand. However, in event that it does not work on your TV or if you are not satisfied with the remote, you are backed by Risk-Free FULL REFUND Guarantee: no questions asked, we guarantee to provide full refund - no restock fee with return shipping label provided (for item return) if it does not work on your TV, effective for 14 days from date of purchase.
2. Does item come with warranty?
Yes, it comes with 1 month warranty from date of purchase. We will service or exchange (if unserviceable) within this 1 month warranty period.
Good Value Shoppe - We are an established homegrown full-time business based in Singapore with ready stocks in Singapore - use Qxpress for fast delivery within 3 working days! Note: Orders with Customer Memo will be be delayed by 1-2 days as we need to follow up with you. Thank you.
Singpost Normal Mail (NO TRACKING): Convenient but slow (no tracking) low cost direct delivery to your mailbox without need of signature. It may take 3-15 working days (average 5-10 working days) to reach your mailbox. Chance of lost mail (eg. from wrong address, invalid address) which is non-claimable. Pls use your residential address with mailbox. Pls do not use this delivery mode if you need item urgently as delivery time is unpredictable. Pls use Qxpress (tracking, within 3 working days) instead.
Qxpress (TRACKING): Fast door-to-door delivery service with tracking info (available 24 hours after item shipped). Typical delivery time is 3 working days after order placed. Pls note Qxpress courier does not accept any specific instructions (eg call or SMS before delivery, preferred delivery time, etc). If you miss your delivery, pls do not worry, reschedule at no cost. For any queries on delivery, pls call Qxpress at +65-6661-9100 (quote your tracking number).
Customer Service: 1-for-1 exchange for manufacturing defects within 14 days of purchase. Inquire on Qoo10 or email us directly at goodvalueshoppe@gmail.com for any questions or issues with your order. Pls check out our Warranty Policy on our home page http://www.qoo10.sg/shop-info/goodvalueshoppe. Thank you for shopping with us.