please note that the main label for the products are mostly damaged.

Victoria (Moda International)

Underwears (Bra/Pantie/Innerwears) have (VS) label on.

The main label for the clothes may vary.
Other label types are Moda International, VS TEE SHOP, VS Vintage Beach Tee, VS Push & Lush, VS BRA TOPS.

The affiliated workshops are Southeast Asia including Korea.
Products are supplied to original sites with main labels of manufacturing countries (made in Korea, Indonesia, Philippines, China..etc)

This means that you will receive same product even though you order from the original site or other online shops.
(We just want to inform you about this because there are some people misunderstanding the fact)

Please take note before your purchase!

1) Delivery
The products are from overseas. Hence, please understand some delays.
Some may arrive within a week or 10 days. However, there are also times where it may take about 15 days.

Even though we ship out the items immediately, there can be delays depending on the delivery company.
In this case, kindly contact the delivery company (Eurasia) at 65-6434-8400 with your tracking number.

Sometimes, the tracking result shows as delivered even when you didn’t receive the item.
In such cases, please also contact the delivery company (Eurasia).

Sometimes, it’s hard to get in touch with the delivery company to inquire.
And, there are customers who request for cancellation due to delays from delivery company.
However, please understand that it’s impossible to proceed with refund since the items are already sent out and it’s just a delay from the delivery company.
If you have any trouble, you can directly contact Qoo10 Customer Service.

Once again, we greatly appreciate your patience understanding when your orders are from overseas, as there may be unexpected delays.

2) About Exchange/Return
Please use post office to return. Please do not forget to include your order number when you return.

Exchange/Return Address:
Codilife
Seoul, Yangcheon gu, mok4dong 783-16 bun ji #201
Tel: 011-9127-2820

Please contact Qoo10 regarding the return first.
After we receive the returned parcel, we will proceed with refund.

For exchange, please place new order for your preferable item color and size after you return.
(It takes more than a week for the returned parcel to arrive,
and your preferred item may become out-of-stock so please place new order as soon as you return.)

Important Notice!

We do go through detailed checking before sending out the items,

but there may be times that you receive wrong item or defected item.

In this case, we’re very sorry for the inconveniences.
Exchange is not possible. Please apply for Cancel/Refund and you don’t need to return the item.

We sell at the lowest price without any margin according to Loss Products’ nature.
Hence, it’s impossible for refund/exchange due to reasons below

* Sometimes, on the bright colored products, there are stains during the sewing process.
Please understand that the stains are erasable after washing. Hence, please wash first before you put on.

* Sewing errors that can be amended, slight scratch on cloth, a piece of thread sticking

* If you want refund/exchange due to reasons above (when the stock for your preference is available),

you need to bear the extra shipping fees back and forth.