FEEDBACK: Your satisfaction and positive feedback is very important to us.
Please leave positive feedback and five stars if you are satisfied with our item and service. If you have any problem with our item or service，please feel free to contact us first before you leave neutral(3 stars) or negative(1-2 stars) feedback. We will do our best to solve any problem and provide you with the best customer service. PACKAGE:
We guarantee the packaging confidential and discreet，only the addressee could know what item inside. We will declare the name of item as "toy" or "plastic toy"，no SEX word. Also we will declare the low price and amount for you. SHIPMENT: Generally，we could send your items within 3 days on receipt of payment，sometimes we have to send within 5 days because of weekend or shortage. We could send items through kinds of shipping method，you could choose the best one when placing order. We have to remind you that，if you want to receive the item through DHL Express，please check if your destination is in the list of Remote Area at website:http://raslist.dhl.com/jsp/first.jsp，as you have to bear the Remote Area Delivery Fee if it exists. EXCHANGE and RETURN: If you are not satisfied with your item，you can ask us to exchange or return within 3 days since received，but you have to bear the related fees. If you wish exchange the defective or wrongly delivered item，you can do as belows:
Step 1--- Email to us or chat with us through TradeManager/Phone within 3 days since received;
Step 2--- Send us the defect picture of item;
Step 3--- Return the defected item with tracking number，then we will ship the right item immediately. SIZE ISSUE and COLOUR MISMATCH: Normally minor difference in measurement is allowed.
Differences in colour may be caused by some other reasons such as colour reflection in the monitor，lighting or background，etc.
However，if you have any question please feel free to contact us first.
Thank you very much. | 
