Dear Buyers,
We thank you for your support.
The following QnA aim to assist buyers with their enquiries and should you need further assistance do contact us directly.
Q1) Are your items authentic?
Ans: Yes all our items are authentic, as long as the item is being patent or has copyright material we do not duplicate or sell any products that are against this policy so be ensured that we sell authentic items.
Q2) If I make an order today how long will it take for me to received my items?
Ans: We will send out the items within the next working day (ie if it's a weekend we will send it out on Monday) it would take about 2-5 days depending on the service provider.
Q3) How do you send out your items?
Ans: For registered or non registered mail we will send out via Singpost. For courier services we will engaged a courier service to pick it up and send it to your doorstep.
Q4) I have make an order but up to date I have yet to received my items can you help?
Ans: If you have selected registered mail for your items we will normally give you a tracking number for you to track your items. For courier service a tracking number will also be given for you to track your items but if you have selected non registered mail (at your own risk) we apologies that we will not be able to trace the whereabouts of your items and for lost of items we will not be providing a replacement/refund.
Q5) Help! I have given you the wrong address what can I do?
Ans: As it is the responsibility of the buyer to ensure that you provide qoo10 with the right address, we will not provide a refund or re-send the items if you fail to receive your items. Our advise is for you to check and ensure that the address is correct before we send out your items.
Q6) I'm trying to find a item but it's not listed on your page can you help?
Ans: If there is any items that you need and it's not on our page, kindly drop us an email and we will see if we can assist you in any other ways.
Q7) I need the items urgently can you help?
Ans: If you need the items urgently kindly contact us via email and we will contact you directly.
*Updated on 8th July 2013
Disclaimer:
Shipping
Singpost Normal Mail (At Your Own Risk)
All Item(s) will be sent out via Singpost Normal Mail after payment received. It will take 2-5 working day for the items to be delivered to your mailbox, no Tracking number will be available. Thus, Crystalife will not be liable of ay lost mail.
Singpost Registered Mail (Highly Recommend)
Tracking number availabe for Registered Mail. Items will be sent 3-5 working days. Items will be sent to your doorstep and signature is required.
Exchange and Refund Policy
Kindly ensure and check that your order(s) is correct before purchasing as item(s) sold/sent are not allowed for exchange or refund, unless item(s) was sent to you wrongly.
Lost Mail
Kindly ensure your address is correct before placing your order. Crystalife will not be liable for any lost mail if address given to us wrongly. Thank you for your understanding.
Actual product may vary from pictures shown due to monitor resolution and camera lighting.
