Shipping Information
- Delivery times may take about 7 ~ 15 days
- Sometimes it may be delayed due to local circumstances and domestic customs clearance.


Purchase Guide
- Product image may be different than actual product received due to monitor specifications.
- Customer responsible for the products basically because we provide purchasing and shipping services only on behalf of customers.
However, we endeavor to process all claims in a fair and efficient manner and we will assist you in the process of making a claim
- Please excuse us that the order CAN NOT be changed or be canceled due to an actual purchase starts on the date of order.
- During purchase process, cancellation of orders may occur due to out of stock and local circumstances.
Sold out will be notified individually.

• Attentions for order of international goods
  • All items are delivered from oversea (USA, GERMANY, KOREA, JAPAN) Directly
  • Item would be dispatched in 3 days after payment confirmed
  • Delivery would be done local shipping company in country of product
  • Total delivery takes : 10 ~ 14 working days
    (Sometimes deliveries be delayed because of local situation, 1 ~ 5 days)
  • The order could be canceled by local seller’s situation (such as stock out problem, a rise in price)
  • The Items from the third country could take 2weeks more than normal delivery in transit
• NO EXCHANGE or RETURN is allowed because of simple mind change
  • Such Return or exchange is absolutely allowed for the reason below
    Major defect is discovered.
    Wrong item is delivered
  • If you want to return or exchange at you cost. Kindly Contact us via email.
    Please check when you return the item just for changing your mind, you could be charged return cost.
    (Original + Return shipping, Duty and etc...)
  • You should let us know within 15 days from the date you received the item,
    If you’d like to get a refund for the item.
• It could be charged duty on orders over S$400
  • Item price + US shipping cost + US tax + shipping insurance.
    If you want to return or exchange at you cost, kindly contact us via email.
    Depend in the sellers, they can pay the duty on behalf of customer, so please check that before order.
• About Voltage of US electronics
  • The voltage of most US electronics goods listed on our shop is 110v.
    Need transformer to use US electronics, we cannot accept return for damaged electronic item because of not using transformer.
• Payment
  • All payment are via QOO10 : Credit Card, PayPal, Bank Transfer, Etc…
  • Direct payment is not allowed.
  • If you purchased over S$400, you have to pay the Singapore tax (7% If item price), through shipping company.
• Contact Us
  • For more inquiry, kindly contact us via
    Email: help.sg@bidbuy.co.kr
    Also you can contact us via Q&A board in item page.