There is no warranty for this item. However, we provide 7 days for return from the date of receive. 

For return claims:

STEP 1: Email Voxtera at support@voxtera.com.my and provide the following details: 

- Name

- Contact number

- Delivery address

- Reason

- Purchase order number

STEP 2: Upon confirmation, a mailing address will be provided.

STEP 3: Return products must be delivered in its original packaging (including accessories, manuals, and documentation) to Voxtera

Delivery costs for warranty claim / return / repair covered by customer. 

The item must not have been used or installed.

The item must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.​

All sealed goods must not be opened

Printed receipt will be required as proof of purchase.

Return exclude delivery charge (even FREE delivery)

Return claims which do not fulfil the steps above will not be processed due to missing information.