1. Item is exchangable only if a wrong item has been sent. Non-exchangable if item is not in original condition. For eg; packaging damaged, broken, tag being removed etc.

2. Request to be made via email to: charmingprincess.dh@gmail.com with a photograph of the item upon receiving. No exchange 7 days from date of delivery.
3. Buyer has to bear the return postage fee. Seller will mail out a replacement item upon receiving the previous item wrongly sent. Refundable if item has been sold out or buyer could request for another item of the same value.
4. Charming Princess undertakes the responsibility to ensure that all goods are in good condition before mailing out and will pre-inform customers of any items that are not in good condition/sold out but inventory not updated in Qoo10's system. Customers could then request for refund through Qoo10.sg.

EXCHANGE EXCLUSION:

1. Due to photography, lighting issues, colour of original item may be slightly different from the one shown on your monitor or screen.

NOTE:- Selection of Singpost Normal Mail -----> (ITEM DELIVERED TO YOUR MAILBOX)

Buyers are to take your own risks for choosing Singpost Normal Mail service. We seek your kind understanding that we will not be responsible for any lost/damage caused by Singpost's negligence as it's totally untrackable. Non-refundable and we could not guarantee on the period of time they take to deliver your items as it's arranged by Singpost. In normal circumstances; you could receive it within 2-5 working days but a small numbers of the buyers may receive their orders in a slightly longer period time; 2-3 weeks or even a month. Postage is cheap but non-trackable. Buyers have to ensure that the addresses that you have entered in Qoo10's system are correct. Once mailed out there's nothing we could do. Please also note that we are only allowed to ship out the orders according to the addresses provided in your Qoo10's accounts. For on time, secure and faster delivery please select Qxpress as your preferred shipping/delivery method although shipping fee is slightly more expensive. Tracking numbers re being provided and you could receive your parcels in 2-3 working days' time.