The Cisco Small Business Support Service is a three-year Service plan that provides device-level support including telephone and online chat support from the Cisco Small Business Support Center during local business hours, next business day hardware replacement (so you can get your network up and running quickly), advanced configuration and deployment support from Small Business Support Center certified Cisco engineers, software updates (so you always have the latest, most robust and bug free version available), and access to the Small Business Support Community (complimentary).
Cisco Small Business Support Service, 3-year device level service, next-business day hardware replacement (24x7 telephone support)