Term & Condition:

Shipping

Gurantee delivery within 3 working days but generally shipment will be sent by same day or next Business day
Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
If you selected "Store Pickup" it means you have to self collect your item at our shop within 14 days of date purchased
Genconnect Pte Ltd is not responsible for missing parcel ship via Singpost Normal Mail, therefore we strongly encourage buyer to choose Registered Mail, Seller Delivery or Courier Service as listed.

Refund/Return

For returning of damaged item, please contact us via email or phone within 2 days of item reciept.
Buyer will be responsible for returnng the item to Genconnect for warranty claim/exchange of item with our approval.
We don't accept the cases below:
- over 2 days from receiving item
- If items are open/used or damaged
- Sending item without prior contact.
- Unhappy with the item as it does not meet your expectation