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Frequently Asked Questions
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| About Pen |
About App |
| Q. Can I use it with normal paper? |
Q. How can I sync with Evernote? |
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A. N2 only works with nCode, a special paper notebook.
Users can print nCode through their printer using our PC software.
(NeoPDF)
The software is in development and we are planning to release it, free of charge.
nCode printing supports PS (Post scribe), and PCL5 driver printers.
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A. Press sync with Evernote at the main menu.
The App screen will move your screen into Evernote’s login page.
After registering your user ID and password, it’ll start syncing.
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| Q. Is it possible to connect N2 with multiple devices? |
Q. How can I manage notes and delete? |
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A. Bluetooth technology only allows devices to pair 1 to 1.
Information is stored in the local App and devices but we are developing
cloud saving services for users to access their information through multiple devices.
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A. Users can select specific notes and place them in different categories.
When users are writing on paper, a small icon will show where the
page is being written for easy navigation.
B. You can add certain tags into a page. The page will be searchable under ‘Note search’.
To delete a page, select the note, confirm the page, hold it for 3 seconds
and it’ll show a option to delete.
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| Q. Why do I need the password? |
Q. How can I search my written contents? |
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A. We recommend setting the password to protect your personal
information when you lose your pen.
The initial password is set to ‘0000’ and users can change this later
in settings.
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A. Users can add tags on notes or content. Under the main menu,
select ‘Note search’ to see and navigate to the written contents.
Or simply search by notebook.
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Q. What should I do when I finish using the pen tip?
Is it replaceable?
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Q. How can I use the recording function?
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A. Users can pull the pen tip easily. Refills can be purchased in
on/offline stores.
Search for “D1 refill” in online stores - there are various pen tip brands.
However, please note that Jell-ink type can affect the recognition.
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A. Open Neo notes App and select voice record.
(The pen must be connected to the App)
The recording will be done through the smart device instead of the pen.
Users can record audio by page and hear it through the playback feature.
(Select the connected device – privacy settings – microphone –
activate N2 App.)
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| Q. How long does the battery last? |
Q. What should I do if the text transcribe isn’t working well? |
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A. Upon constant usage, the battery will last for 5 hours.
The auto on/off feature can allow the pen last up to 5 days for
casual usage.
Stand-by time can last up to 125 days.
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A. Text conversion can vary by user’s writing habits.
First check the settings and select your main language.
We are using MyScript’s text recognition engine which is known and
adapted to
multiple devices throughout the world. We are constantly developing to
enhance the recognition feature.
We encourage to write the letters within the same size and also write as a
straight line.
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| Q. The pen isn’t turning on. How can I charge? |
Q. How can I change my handwriting into text?
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A. Connect the pen through PC or USB adaptor (DC 5V) using the Micro USB cable.
Charge it for 30 minutes and power on.
Electric discharge can occur if the pen has not been used for long period of time.
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A. Users can hold down the text to copy and also export through multiple
SNS service apps.
Currently, the App will not store texts after it is closed.
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| Q. What is the seal attached to the notebook? |
Q. Where does my handwriting data save? |
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A. After registering the pen through the app, check the seal with N2.
The seal locks the old notebook and opens a new one.
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A. If you delete the local app, the handwritten data will also be deleted.
We are developing cloud saving capabilities where users can access
handwritten data through multiple devices.
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| Q. Where can I purchase notebooks and accessories? |
Q. How can I update the pen firmware? |
| A. N2 Notebook and accessories can be purchased in online stores that handles NeoLAB’s products. |
A. Once the pen is connected to the app go through settings – pen firmware
update to download and install the newest firmware.
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| Q. The writing content is missing |
Q. When can I use the language package? |
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A. The pen can recognize only a certain degree (-20°C~+40°C).
Hold the pen upwards where it can recognize the angle.
B. Please check if there are foreign substance in the camera sensor
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A. We provide English, Korean, Chinese, and Japanese and convert
handwritten data into text.
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| Q. The pen case gets loose. Is it a design flaw? |
Q. Will my writing be transferred in offline mode? |
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A. Hold down the pen case until you hear a ‘click’ sound. It is designed
to be stable.
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A. If the pen power is on, it’ll send user’s writing data after it reconnects
to the app. |
| Q. Where is the PDF, PNG file in share? |
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A. Press ‘Share’ in the menu and select mail to export the PDF file.
B. Users can also export into an SVG (Vector) file format through mail.
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