High quality bone china products should meet the following criteria:

1. Delicate porcelain， body thin， light weight， glazed moisturizing， color is milky white， whiteness is more than 80%

2. Surface without spots， holes， bubbles， cracks

3. Transparency is good， the higher the carbon content of bone is， the better the porcelain texture and also the better the light transmission.

4. Glazed uniform， non-glazed abrasions， glazed thin， orange glaze defects such as lack of glaze.

5. Product appearance neat， no defect of deformation.

6. Glaze and pictures of a whole set product are unanimous and natural.

How to use and maintain:
1: Please use the dish-washing machine with "Ceramics & Crystal "washing function.
2: The bone china which with golden or platinum rim are not suitable for microwave oven for heating.
3: Please select the detergent with PH 11-11.5， water temperature less than 80Celsius Degree.
4: Do not put the warm cup/plate dip into the cold water in order to avoid damage the bone china.
5: If there`s any scratches， please use toothpaste polish several times.
6: Any tea stains， lemon juice or vinegar could wash it away

7: DISHWASHER / MICROWAVE / FREEZER SAFE USE

Color mismatch:

Differences in color may be caused by some other reasons such as color reflection in the monitor，lighting，background etc.However，if you believe that the item received is in wrong color，please contact us to see if a return or refund is possible.

Customer Satisfaction

Please don`t hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.

Payment

There are many payment methods available on DHgate.com such as PayPal， credit cards， real-time bank transfers， off-line payments (bank transfers and Western Union，Money Gram). You can choose a method which is the most convenient for you. To protect your interests， your payment will be temporarily held by DHgate， and will not be released to us until you receive your order and are satisfied with it.

Shipping

1). Shipping cost: Click "Shipping and payment" tab on the product detail page and you will see the delivery details. You can calculate shipping cost by inputting the required information.
2). Time in transit:Transit time varies with different shipping methods.For small item and free shipping，we will use China Post or HongKong Post or other small package(Below 0.5KG).If client required fast delivery，pls choose the other shipping way like DHL/TNT/FEDEX/UPS with addtional charge.

3). Item Processing Time:The processing time for a specific order varies with the product type and stock status. Mostly， processing time can be 3 to 15 working days.Transit time varies with different shipping methods.

Return Policy

We accept to return products if item not as described， seller pays return shipping; or client keep the product & agree refund with seller.

We also accept to return any product even those in perfect condition， buyer pays return shipping.

Please contact us within 3 calendar days after delivery if you are not satisfy with our products.

Feedback

Since your feedback is very important to our business`s development， we sincerely invite you to leave positive(5 stars) feedback for us if you are satisfied with our product and service. Thank you in advance!

If you have any problem about the items or our service， please contact usbefore you leave negative feedback. We will try our best to resolve anyproblem.

Thank you for your understanding and support!Wish you enjoy the shopping with our service.