Frequently Asked Questions
· The merchandise I choose have available? When can ship?
Answer: pro, who took on the page you goods are in stock, can be directly photographed payment. Photographed is generally 48 hours after
The delivery, if there are special circumstances, we will notify you in advance.
· If you do not, as promised delivery how can I do?
A: To protect your interests, you can notify the customer to solve the online application process or sellers of stock.
· I bought the goods after delivery how long to go to? Transportation safe?
A: Due to the different regions, the arrival time is different, oh, under normal circumstances can be 5 to 7 days to remote areas will be slightly extended time.
All of our products are high quality thick cardboard, 3 layer protective packaging to ensure transport safety.
· The how receipt, should pay attention to what matters?
A: 1, check the packaging is intact, in front of the courier unpacking inspection, if found damaged, missing parts and other issues, please refuse
Sign and contact us.
2, for others to sign on behalf (such as janitors, security, family and friends) Always a good sign for accountable care matters, a single courier upon receipt
It means that you have received express no objection, after all the product can not be damaged, missing parts and other reason to return.
· Upon receipt of the goods found missing parts how to do?
A: First, please carefully wrapped, manual, fog mouth and other small parts may in the bottom of the box, the box is blocked shockproof foam.
Or contact online customer service department.
· Not contact customer service how to do?
A: Please consult the customer service office hours online customer service, if you contact customer service for a long time did not respond to you, then the customer
Not online, please continue to consult other online customer service.
Pre-sales customer service office hours are daily 8: 30-24: 00, Customer Service Monday to Friday 8: 30-21: 00, weekends 12: 00-21: 00.
· Brand
apajia EUP loving family, focusing empty net, humidifiers research decade technology, its brand positioning is "healthy living Creators", and always uphold the "let life return to health" brand philosophy, with a creative nature and life elements, design a high-quality air purifier, humidifier, make life more healthy, full of clever texture.
apajia EUP loving family products have international certification European Union CE, Germany GS and ROHS environmental protection and so on, has 30 patents, reliable quality, and its products sell in 78 countries and territories worldwide.
