1)prepare time: 1-7 working days due to the quantity. After sending out, you'll get an notice email or message, and you can track them on line the next day .

(2) Delivey method:

a. FREE SHIPPING method: this item will be delivered by China E-package and Post Air Mail. You can track the items through alibaba system or post webset. China Post Air Mail is available for 26 countries/ areas: U.S., Britain, Australia, Brazil and Canada, Italy, Turkey, Spain, Malaysia, France, Russia, Sweden, New Zealand, Norway, Switzerland and Japan, Thailand, Ireland Israel, Belgium, Poland, Korea, Austria, Germany, Denmark, Singapore.

Delivery time: to U.S.& Canada: 8 days-16days, to Europe countries: 12 days-18 days, to Asian countries: 7-15 days, to other countries/ areas: 25 days-30 days.

b. If you need to delivery by other method( EMS/ UPS) or you are from other countries excluded above, there is extra delivery fee need to pay, please find it when you place an order.

c. In order to ensure you receive your order tax lower upon import, we'll declare it as a 'GIFT'/sample with a lower value, this lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules.

(3) Delivery fee: The buyer is responsible for any tax and/or duty charged by your country. Mostly of time, you need no extra fee to pay.

about return: we hope our products can always make you and your puppy happy. If there's something wrong, please contact us at the first time, through chat on line system or e-mail in 3 days after the arrival, better with pictures to show the problem clearly.

If you need to return, Return has to be done in 7 days after the arrival, the buyer is responsible for the delivery fee.

big order discount: If you need to put bigger order which is more than the max quantity, please contact us to get special discount.